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Privacy Policy

Effective date: 18 October 2025

TreMac Group ("TreMac", "we", "us", or "our") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and manage your personal information through our website at https://tremacgroup.au, and in connection with our services.

1. What personal information we collect

The types of personal information we may collect include:

  1. Name
  2. Email address
  3. Phone number
  4. Business or postal address
  5. Payment and billing details
  6. Information about how you use our website and services (e.g. cookies, IP address, browser type, time zone)
  7. Any other personal information you provide directly or indirectly

2. How we collect your information

We collect personal information when you:

  • Visit our website
  • Contact us or submit an enquiry
  • Sign up to our services or mailing list
  • Make a purchase or request a quote
  • Interact with us on social media
  • Use cookies and analytics tools (e.g. Google Analytics)

3. Why we collect and use your information

We collect personal information to:

  • Provide our services and respond to your requests
  • Process payments and manage accounts
  • Improve our website and service offerings
  • Communicate with you (including for marketing if you opt in)
  • Comply with legal obligations

4. Disclosure of personal information

We may disclose your personal information to:

  • Our employees, contractors, or service providers (e.g. website hosting, marketing, or payment gateways)
  • Third-party tools (e.g. CRM, Google Analytics)
  • Government or regulatory authorities where required by law
  • Other third parties with your consent or as permitted under the Privacy Act

5. Data security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure servers, encryption, and access control measures.

However, no method of transmission over the internet is 100% secure.

6. Access and correction

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate, outdated, or incomplete information

To make a request, please contact us using the details below. We will respond within a reasonable time and may require proof of identity.

7. Overseas disclosure

Some of our third-party service providers may be located overseas. Where we disclose personal information outside of Australia, we will take reasonable steps to ensure the overseas recipient does not breach the Australian Privacy Principles.

8. Cookies and tracking

We use cookies and similar technologies to improve your experience and gather information about how visitors use our site. You can disable cookies in your browser settings, though this may affect some functionality.

9. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be published on our website with a new "Effective Date."

10. Contact us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:

TreMac Group
Website: https://tremacgroup.au/contact
Phone: 1300 873 622

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au